Finding out your score

Contact D&B’s PPF helpline on 0870 850 6209 to find out your UK failure score free of charge. If your score has changed recently, D&B can provide you with some basic information about why it has changed, but bear in mind that the number of possible combinations of factors that can change a failure score make it difficult to highlight exactly why a score changes.

You can also find out a failure score for a foreign employer from D&B, buy you will need to contact the PPF’s Stakeholder Support Team for the associated probability of insolvency.  

You can also contact D&B to monitor your score on an ongoing basis or view one of D&B’s more comprehensive reports. However, there are charges for these services.

How to influence your Score

Before the 31 March measurement date, you can do a number of things to influence your failure score, for example ensuring that the most recent accounts and director information has been filed at Companies House. We encourage you to speak to D&B in advance of deadlines to learn what additional information you can provide.

After the measurement date, the only way a failure score can change is as a result of a successful appeal. If you believe that D&B have used incorrect or out-of-date information to calculate your score, you should contact D&B’s customer service team to look into the data elements from which your score is calculated. Please see the Querying the Invoice section for more information.