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Contact Us 

Please use the following contact details, depending on the nature of your query:

*If you’re a member of an eligible pension scheme and we’ve not written to you, you’ll need to contact your pension scheme with any queries you might have. We don’t hold any personal information for members of schemes that have not transferred to us.*

 Reason for Call

Telephone Number

Email Address

International Callers


Postal Address

PPF Member, receiving compensation

PPF Member, not yet receiving compensation

Pension scheme member, scheme is in assessment and has not transferred to the PPF



0330 123 2222



+44 (0)20 8633 4902



0845 600 2542




PPF Member Services
Pension Protection Fund
PO Box 254
NR18 8DN

Levy/invoice query

0345 600 2541 / 0845 600 2541

+44 (0)20 8633 4900


Levy Customer Support Team
Pension Protection Fund
12 Dingwall Road


020 7566 9775

+44 (0)20 7566 9775


Financial Assistance Scheme

Please see our Contact the FAS page




All other queries

0345 600 2541 / 0845 600 2541



See corporate address below

On normal working days, lines are open from 9.00am to 5.30pm, Monday to Friday. Please note that some of our telephone calls are recorded to help us provide the best service for our stakeholders. The cost of calling us will vary depending on your phone operator. You can find indicative costs here.

If you have a complaint, please read our Complaints and Concerns page.

Our Corporate address:

The Pension Protection Fund
12 Dingwall Road

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