The following contact details are intended for industry professionals and interested parties seeking guidance and general information on the Pension Protection Fund or Financial Assistance Scheme.
Pension scheme members, who have any queries about their pension scheme, or their pension entitlement, should, if possible, contact their scheme trustees or scheme administrator in the first instance.
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The Pension Protection Fund is located at:
Knollys House
17 Addiscombe Road
Croydon
Surrey
CR0 6SR
Tel 0845 600 2541
Fax 020 8633 4910
Textphone 0845 600 2542
Email information@ppf.gsi.gov.uk
Please note that some of our telephone calls are recorded to help us provide the best for our stakeholders.
The Financial Assistance Scheme Operational Unit is located at:
Financial Assistance Scheme
PO Box 702
York
YO32 9XR
Tel 0845 6019941
Textphone: 0845 601 9942
Telephone number if phoning from abroad (+44)1904 702230
Email: FAS-Operational-Unit@dwp.gsi.gov.uk
(The FAS OU enquiries are handled by DWP employees working on secondment to the Pension Protection Fund)