You are here: Skip Navigation LinksHome  >  Contact Us
Contact Us 

The following contact details are intended for industry professionals and interested parties seeking guidance and general information on the Pension Protection Fund or Financial Assistance Scheme.

Pension scheme members, who have any queries about their pension scheme, or their pension entitlement, should, if possible, contact their scheme trustees or scheme administrator in the first instance.

If you wish to leave feedback regarding the website please fill in the online form

The contact details for the Pension Protection Fund are as follows:

For general queries :                                             If your scheme has transferred to the PPF, please use the details below:
Renaissance
12 Dingwall Road
Croydon
Surrey
CR0 2NA
PO Box 128
Mowden Hall
Darlington
DL1 9DA

Tel - 0845 600 2541
Fax - 020 8633 4910
Textphone - 0845 600 2542 (for customers who are deaf or who have impaired hearing or speech)
Email - information@ppf.gsi.gov.uk

Please note the following opening hours for the Croydon office over the festive period:

Tuesday 23rd - 9.00am – 5.30pm
Wednesday 24th - 9.00am – 12.30pm
Thursday 25th - Closed
Friday 26th - Closed
Saturday 27th - Closed
Sunday 28th - Closed
Monday 29th - 9.00am – 5.30pm
Tuesday  30th - 9.00am – 5.30pm
Wednesday 31st - 9.00am – 5.30pm
Thursday 1st – Closed
Friday 2nd - Closed

Tel - 0845 603 7224
International Callers: 00 44 1325 745100
Fax - 0870 169 9711
Textphone - 0845 609 9899 (for customers who are deaf or who have impaired hearing or speech)
Email - members@ppfonline.org.uk

Please note the following opening hours for our member services helpline over the festive period:

Tuesday 23rd - 9.00am – 5.30pm
Wednesday 24th - 9.00am – 5.30pm
Thursday 25th - Closed
Friday 26th - Closed
Saturday 27th - Closed
Sunday 28th - Closed
Monday 29th - 9.00am – 5.30pm
Tuesday  30th - 9.00am – 5.30pm
Wednesday 31st - 9.00am – 5.30pm
Thursday 1st – Closed
Friday 2nd - 9.00am – 5.30pm

 

 

On normal working days, lines are open from 9.00am to 5.30pm, Monday to Friday. Please note that some of our telephone calls are recorded to help us provide the best service for our stakeholders.

If you have an enquiry about the Financial Assistance Scheme (FAS), which is administered by the PPF, please click on this link for contact details.

If you have a complaint, please read our Complaints and Concerns page.