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The following contact details are intended for industry professionals and interested parties seeking guidance and general information on the Pension Protection Fund or Financial Assistance Scheme.

Pension scheme members, who have any queries about their pension scheme, or their pension entitlement, should, if possible, contact their scheme trustees or scheme administrator in the first instance.

The contact details for the Pension Protection Fund are as follows:

For general queries :                                             If your scheme has transferred to the PPF, please use the details below:
12 Dingwall Road
PO Box 128
Mowden Hall

Tel - 0845 600 2541
Fax - 020 8633 4910
Textphone - 0845 600 2542 (for customers who are deaf or who have impaired hearing or speech)
Email -


4 August 2015 - 11.40

Please note we are currently experiencing communications problems with our
Corporate office in Croydon. Telephone and email are both affected. If you are
trying to contact us unsuccessfully, please bear with us while try to resolve these
issues.  We apologise for any inconvenience caused.

This does not affect our Member Services centres for both PPF and FAS, which are working as normal.


Tel - 0345 603 7224
International Callers: 00 44 1325 745100
Fax - 0870 169 9711
Textphone - 0845 609 9899 (for customers who are deaf or who have impaired hearing or speech)
Email -




On normal working days, lines are open from 9.00am to 5.30pm, Monday to Friday. Please note that some of our telephone calls are recorded to help us provide the best service for our stakeholders.

If you have an enquiry about the Financial Assistance Scheme (FAS), which is administered by the PPF, please click on this link for contact details.

If you have a complaint, please read our Complaints and Concerns page.


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