The following contact details are intended for anyone seeking guidance and general information on the Financial Assistance Scheme (FAS).

The Financial Assistance Scheme Operational Unit (FAS OU) is located at:

Financial Assistance Scheme
PO Box 702
York
YO32 9XR

Telephone: 0845 6019941
Textphone: 0845 601 9942 (if you have speech or hearing difficulties)
Telephone number if phoning from abroad (+44)1904 702230

Email: FAS-Operational-Unit@dwp.gsi.gov.uk
(The FAS OU enquiries are handled by DWP employees working on secondment to the Pension Protection Fund)

 If you would like a reply to your email, please include a contact address and telephone number so that we can respond in the most appropriate way.

The FAS Operational Unit is open from 9.00am to 5.00pm Monday to Friday. Please note that calls may be recorded for staff training purposes and to ensure consistent service levels.

In all instances we aim to provide a first class service for our customers. However, if you feel that we have not provided you with the level of service you are entitled to expect, we have procedures in place for you to make a complaint.