The following contact details are intended for anyone seeking guidance and general information on the Financial Assistance Scheme (FAS).
Contact details for scheme members:
The Financial Assistance Scheme is located at:
Financial Assistance Scheme
PO Box 234
Mowden Hall
Darlington
DL1 9GL
Telephone: 0845 604 4585 (local rate)
Textphone: 0845 604 4139 (if you have speech or hearing difficulties)
Email: members@fasonline.org.uk
If you would like a reply to your email, please include a contact address and telephone number so that we can respond in the most appropriate way.
The FAS is open from 9.00am to 5.30pm Monday to Friday. Please note that calls may be recorded for staff training purposes and to ensure consistent service levels.
In all instances we aim to provide a first class service for our customers. However, if you feel that we have not provided you with the level of service you are entitled to expect, we have procedures in place for you to make a complaint.
Contact details for pensions professionals, if you have not been allocated a FAS contact then please use the details below
The Financial Assistance Scheme is administered by the Pension Protection Fund and is located at:
Pension Protection Fund
Knollys House
17 Addiscombe Road
Croydon
CR0 6SR
Telephone: 020 8633 6644 (this number is for pensions professionals only, and should only be used for queries on notification or qualification)
Textphone: 0845 600 2542 (if you have speech or hearing difficulties)
Email: ContactFAS@ppf.gsi.gov.uk
If you would like a reply to your email, please include a contact address and telephone number so that we can respond in the most appropriate way.
In all instances we aim to provide a first class service for our customers. However, if you feel that we have not provided you with the level of service you are entitled to expect, we have procedures in place for you to make a complaint.