The following contact details are intended for anyone seeking guidance and general information on the Financial Assistance Scheme (FAS).
Contact details for scheme members/pensions professionals with queries regarding transferred schemes (status H – refer to list this list for scheme status)
Financial Assistance Scheme
PO Box 234
11b Lingfield Point
Telephone: 0345 604 4585 (local rate)
International Callers: 00 44 1325 746051
Textphone: 0845 604 4139 (if you have speech or hearing difficulties)
If you would like a reply to your email, please include a contact address and telephone number so that we can respond in the most appropriate way.
Separate to the times shown above, the FAS is open from 9.00am to 5.30pm Monday to Friday. Please note that calls may be recorded for staff training purposes and to ensure consistent service levels.
Members of schemes that have not yet transferred should contact the trustee of the scheme with any queries.
Pensions professionals of schemes that have not yet transferred should contact the Scheme Delivery Associate allocated to the scheme with any queries.
If you have not been allocated a FAS contact then please use the details below:
Pension Protection Fund
12 Dingwall Road
Telephone: 0845 600 2541
Textphone: 0845 600 2542 (if you have speech or hearing difficulties)
If you would like a reply to your email, please include a contact address and telephone number so that we can respond in the most appropriate way (please also mark the subject header as FAS/Financial Assistance Scheme).
In all instances we aim to provide a first class service for our customers. However, if you feel that we have not provided you with the level of service you are entitled to expect, we have procedures in place for you to make a complaint.